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Delivery And Installation

GreatGatherings proudly offers a variety of products in all shapes, styles and sizes – many of which require different shipping methods! 

Hopefully, the following information should help clarify your expectations when receiving our product!  If you have any further questions that require further clarification, please do not hesitate to call us at 1-330-626-3944. We are at your service from Monday through Friday, 8:00 AM to 5:00 PM EST.

For delivery to Hawaii, Alaska, or Canada, please contact GreatGatherings customer service at cs@greatgatherings.com or call us at 1-330-626-3944.

SHIPPING SERVICE LEVEL DETAILS

THRESHOLD DELIVERY DETAILS:

The Product categories that receive Threshold Delivery are Bars and Game Room, Stools, and Entertaining Essentials.

Threshold Delivery is included in the price of these items; shipping is free.

Threshold Delivery consists of delivering the product to the garage or a ground level porch.

The product will be kept in its original packaging and there is no assembly provided with this service. It is not the driver's responsibility to bring product into the house, garage, etc. nor remove any pallets, boxes, or packing materials

Drivers do not assist with un-packaging or set-up. It is the customer's responsibility to inspect the packaging and product prior the driver departing.

If the packaging or merchandise appears damaged in any way, please take images of the damage, note the damage on the delivery paperwork, and refuse the shipment.

This will aid greatly in expediting the return or replacement process in the event there are any issues in delivery. Merchandise cannot be delivered without a signature.

Threshold delivery includes all major metropolitan areas.  If you live well outside a major metropolitan area, additional charges may apply for remote delivery areas.  If you have any doubt as to whether a remote delivery may apply to you, please do not hesitate to contact us for clarification and/or a quote for additional freight charges, call us at 1-330-626-3944. 

If you live local to our 5 stores in the greater Washington D.C. area, please call for White Glove Delivery Options if Threshold Delivery is not preferable

WHITE GLOVE DELIVERY & INSTALLATION DETAILS:

White Glove delivery and installation is required for all Pool Table, Pool Table Collection, and Outdoor Furniture orders and will be added to your order during the Checkout Process. The associated charge for White Glove Delivery and Installation is $399.95

After your purchase of a Pool Table, you will receive an order acknowledgement email to the address that you provided with your order.  

Within a few business days of your purchase, GreatGatherings will send another email to you to begin the delivery and installation process!  This questionnaire will help us provide you with superior service.  Most questions revolve around how to best contact you, your ability to accept a “Truck-Line” delivery, garage access, location of where the Pool Table will be installed, etc.  Promptly filling the questionnaire out and returning to us will help us better coordinate shipping details as well as allow us to begin aligning you with a professional installation service.

After receipt of your questionnaire, we may reach back out to you via phone or email to get clarifications, etc. Once we have confirmed certain delivery details, your Pool Table will be delivered into your garage in approximately 10-14 days.

For garage storage, the size of the crate which contains the Pool Table as well as the accessories is approximately 100” L x 38” W x 38” H.

After receipt of your crated Pool Table and accessories, simply contact your provided personal professional installer to schedule an installation appointment that is convenient for you!  This generally occurs within 5-7 days of delivery.  However, this time frame varies and is dependent on your time availability and communication with the installer. 

Upon completion of the installation, your installer will ask you to sign an acceptance form stating that you have approved the installation.  Please take special care during this process to make sure the work has been completed in a satisfactory fashion.

White Glove Pool Table Delivery & Installation includes all major metropolitan areas.  If you live well outside a major metropolitan area, additional charges may apply for remote delivery areas.  If you have any doubt as to whether a remote delivery may apply to you, please do not hesitate to contact us for clarification and/or a quote for additional freight charges, call us at 1-330-626-3944.  We are at your service 7 days a week, 8:00 AM to 5:00 PM EST.

A FEW IMPORTANT NOTES AND REMINDERS:

  • Please note that the delivery and installation of your Pool Table must be a two-step process in order to ensure the quality and integrity of the Pool Table installation and the unique properties of this piece of furniture.
  • Your Pool Table is shipped directly from the factory to your home.  In most cases, a full-sized 18-wheeled semi-truck must have access to your home.  If there is a problem, or if you do not have a garage where the delivery team can store the crated Pool Table, just let us know in advance so we can make special arrangements.  Additional charges may apply.
  • Please be aware that there is a $300.00 fee for not being in attendance at the agreed upon delivery time.  This fee is simply the cost to transport your merchandise back to the carriers’ terminal, the cost to unload it, storage fees and the cost to re-load and re-deliver it to you.
  • Assembly and installation of your Pool Table is included with the White Glove Delivery. However assembly and installation of any accessories or additional furniture pieces are NOT included.  If you would like a specialized delivery service or to have additional items installed, please contact customer service and we will be happy to assist you in making those arrangements. 
  • The customer is responsible for all trash associated with the delivery and installation of their pool table.  I.E. Pallets, Boxes, Packing Materials, etc.
  • Any costs associated with service requests that occur after you have signed the Pool Table Installation acceptance form are the sole responsibility of the customer.

RETURNS

At GreatGatherings, we take a tremendous amount of pride in the craftsmanship and overall quality of our fine products.  It is our priority to provide you with industry-leading designs and styles that help make your home an entertaining hot spot.  Please inspect your product upon receipt and notify us of any damage or other issues that you come across.  If within 30 days of receipt, you are unsatisfied for any reason, you may return the product for a full refund after paying a 25% restocking fee.  The cost of shipping the product back to the factory is the sole responsibility of the consumer.  We cannot accept returns on any custom product, close-out items or any items damaged through normal wear and tear.

For assistance please contact Customer Service at cs@greatgatherings.com or call us at 1-330-626-3944.  We are at your service 7 days a week, 8:00 AM to 5:00 PM EST.

 

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