"I worked for Mercedes-Benz USA Corporate Headquarters in New Jersey for 36 years in customer service.
We all know unfortunately people now a days are quicker to complain than compliment ...doing what I did for so long, I feel compliments are much more important.
We called Great Gatherings last month to inquire about purchasing a pool table. From the start, when Matthew Lantz picked up the phone, he was extremely professional and courteous.
Once we arrived, Matt was there waiting for us - he answered each question we had and then left us alone to make a decision. What a breath of fresh air not to get the typical "sales push" .
We told him we didn't really need the leather chairs (part of the package) and he readily said we could have a store credit - we immediately picked out a nice dart board instead.
We ordered the table with no hesitation, and left completely satisfied, feeling like we were taken care of in the best of ways. The best was that Matt said the table would be at our house in less than two weeks!
Two days ago Doug and Trent came and delivered/set up our new pool table. Again, what a wonderful experience. They were knowledgeable and meticulous....my husband had a great time watching the process and we knew we were in the best of hands.
We'd like to say "thank you" to GreatGatherings for having such wonderful employees. It is because of them we will be sure to recommend your store. (I've shared your website on my Facebook page encouraging people to shop with you!)
We already went back to purchase more darts and will be sure to shop there again..."Cudos" to these gentleman for a job well done!"
-Tom and Honora P.
"Superior service from Kevin! This was my second major purchase from GreatGatherings. The products and product knowledge and professionalism shown by Kevin keeps me coming back!!"
"Staff was attentive and friendly and knowledgeable. Kevin was wonderful. He answered all of our questions, made changes that were to our satisfaction, and was courteous. The crew that delivered our bar was great. Very professional crew and great service! Thank you!"
- Renee & Jeff C.
"Our experience is always great! We live GreatGatherings! It is always our "go to" store for outdoor needs. Shannon is always very polite and helpful. We very much enjoy working with him."
- Jan & Chuck C.
"I thoroughly enjoyed my experience. My salesman, Kevin, did an outstanding job. The store manager is great gentlemen and very courteous. The delivery staff were the best and most professional I have ever dealt with. I was very impressed. Thanks!
- Travis P.
"Shopping experience was great! Bought a roomful of furniture. Great price, great quality. Exceptional delivery and set up staff."
- Andrea R.
"Thanks for the excellent service! The table has been put together and is beautiful.In today's society, very few company's care about the customer. I can't tell you what it means to me to find one that does. I definitely will, and have been, recommending your company to everyone. The company that put the table together really knew what they were doing. My hat is off to them also.Thanks again."
"I have been extremely satisfied with the care I have received by Great Gatherings.com. We purchased the Britton pool table for our newly decorated family room. I have done a lot of research and having grown up with a pool table I am convinced this is the best bet. The table is stunning and I can't wait to add a bar and barstools to my room.Thank You!"
"I purchased the Camden pool table last month. I was originally looking at Brunswick tables but the Camden's contemporary style really sold me. I was rather skeptical to make such a huge investment on the internet but after reading the positive customer reviews I went ahead."
"I have to say that Great Gatherings really delivered. The local installer was very careful and patient in putting the table together. I have been using the table for three weeks now and I have to say that the play is awesome. The table has great roll and the rails are very well crafted. I am very happy with the quality and the finish and it looks like a piece of art in my living room.
The sales rep from Great Gatherings was really patient and helpful. He entertained my numerous questions to him and even responded to my voice-mails over the weekend which I was not expecting. Thanks to all at Great Gatherings. I will not hesitate to recommend them to anyone to buy from Great Gatherings."
"I would like to say thank you to the team that set up my pool table. They were a great help, very respectful and worked as if the equipment was their own. Any problems that I had, they took care of them in full. My experience was great and I would recommend Great Gatherings to everyone."
"I wanted to take the time to thank you for your extraordinary service. The Artero collection pool table set is beautiful and the online experience was incredible! Our sales rep was very responsive, answering our questions and offering some great suggestions. We also wanted the pool table up and ready to play on before Christmas, as our marine son was going to be here. Our rep made no promises, but worked very hard to make sure we had our pool table. He also worked with the shippers and installers to try to make it happen. The results speak for themselves, as we played pool the day our son arrived home for Christmas! By the way, everyone who has seen it cannot believe we got such a great table online!"
"This Ain't Your Mother's Ethan Allen"
"DISCLAIMER: Simple things amaze me.
We're at the Annapolis Towne Center Mall. My darling bride ducks into Coldwater Creek and says, I'll be here a while. Why don't you go check out that barstool place. It's just past the Target on the left."
As I walk in, I notice the landscaping which includes saplings with a green, barely-above ground speaker by each one, piping music audible from the sidewalk. There are some sparse liriope (monkey grass) clumps around them which I'm sure will fill in in a few years.
So I get to "The Barstool Place" and head for, well . . . the barstools. If you haven't been in a Great Gatherings before (I hadn't), it's like if really cool, fun people stocked an Ethan Allen. After finding some barstools to show darling wife, I start looking around this acre of wonder. (Actually, 17,000 square feet.) I mean, there's a club height table on which the top comes off, and it turns into a craps table. There are slot machines with tokens you can play with. There's at least ten bars ranging from $5,000 to $10,000. I began having visions of transforming my finished basement into the "man cave." They even had one of those long, narrow maple tables coated with sand where you slide the little metal pucks to the end. Best of all, there was sand and little metal pucks, and no one cared if you played.
Why only 5 stars. Well, let me tell you. DW takes forever in Coldwater Creek so I sit down a respectable distance from a class by a local winery. We have vineyards in Maryland? There are about 30 people seated around tables in the outdoor furniture section, and very attractive helpers (VAHs) are bringing them food and pouring wine in their glasses.
After a while I feel like a little puppy dog hoping one of the VAHs will notice my sad eyes and offer me a sip. I obviously need to work on my pathetic, sad doggy look because I don't think the VAHs knew I existed. Maybe if I would have whimpered a little bit.
Turns out it was a free class. There was no hard sell at the end, only passing out a list of local stores stocking their wines. I'm definitely getting on Great Gatherings' mailing list."
"This store is awesome! They have wonderful sales and we were able to work out a great deal for our patio set. They have beautiful quality furniture. When you go to this store, please ask for Newton or Rene as they gave exceptional service."
"Unbelievable customer service!!! I purchased bar stools from Great Gatherings. They have the largest variety in the area. I searched endlessly for high quality bar stools with a classy look. I didn't find anything until I shopped at Great Gatherings. Awesome customer service too!!! I highly recommend them."
"When I walked into this store I couldn't believe my eyes. All of the years trying to think of something constructive to do with our living room / dining room area - and in an instant, I had my answer! I ended up purchasing an entire collection that included a beautiful pool table, bar, bar stools, side table with chairs and a poker table for my husband and his friends. Our kitchen is basically connected to the dining area so now we have the perfect entertainment area!We have hosted several parties since having everything installed and have had nothing but compliments! Thanks for everything!
P.S.I can't wait to come back in the spring to get the patio set for our back yard!"
"Great Gatherings have turned my basement into an entertainment headquarters! Our kids now have a great place to play something other than video games! They are learning how to play pool and Foosball, and are even doing their homework on the counter height table we purchased with our collection. Being that we spend a ton of time indoors during the long winters, we are completely satisfied with our investment!"
"What a great place to find bar and liquor accessories - you can't find this stuff anywhere!I was able to purchase all kinds of drinking glasses and neat "how to" books!I asked my husband to buy me the Margarita making machine for my birthday!!!"
"I just wanted to write a letter to thank the people at GreatGatherings.com. I purchased a ton of stuff and was able to get all of my question answered in a timely fashion and the delivery and installation was flawless! My living room looks awesome!!"